Window Treatment Repairs & Warranties
At Hirshfield’s Window Fashions, we take pride in providing full-service window treatment solutions for our customers. In addition to providing custom designs for top-quality window coverings from the industry’s top brands, we also offer window treatment repair and exceptional warranty protection, making us a one-stop shop. Whether you’ve purchased blinds, shades, shutters, or draperies, you should have peace of mind that your investment is protected. Hirshfield’s Window Fashions provides the support you need!
Window Treatment Repair
Hirshfield’s Window Fashions is proud to provide window treatment repair solutions from our Hunter Douglas Authorized Service Center located in the Twin Cities. We offer window treatment repair for most products and brands including, but not limited to, Hunter Douglas. Our team can determine if your window treatments are under warranty, whether you purchased from us or from another dealer, and will facilitate the repair or replacement process for you.
At Hirshfield’s Service and Repair Center, Hunter Douglas repairs are one of our specialties. Some of the most common repair requests are for Duette® Honeycomb Shades and Silhouette® Window Shades restrings, wood and metal blinds restrings, and motorization repair. These services apply to warranty and non-warranty repairs alike. Our window treatment repair services are performed locally for the quickest turnaround available. In fact, we can complete most projects within two weeks. Our select group of independent installers also assist with in-home repairs if needed, for a nominal fee.
Window Treatment Warranties
Hirshfield’s Window Fashions has partnered with trusted brands and can pass along exceptional product warranties to provide our customers with peace of mind. We also provide complete transparency. We’ll make it clear what will be covered by your warranty and what will not:
Covered by Hunter Douglas & ALTA Limited Lifetime Warranty
- Hunter Douglas window fashion products are covered for defects in materials, mechanisms, workmanship or failure to operate for as long as the original retail purchaser owns the product.
- All internal mechanisms.
- Components and brackets.
- Fabric delamination/Cell separation.
- Operational cords for a full seven (7) years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from date of purchase.
Not Covered by Limited Lifetime Warranty
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sunlight, salt air, wind, water/moisture, high humidity, or corrosive materials) which may cause discoloration, fading, cracking, shrinking, stretching, or warping over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.
- Warranty ONLY applies to the original purchaser of products.
Within 60 days of installation: Hirshfield’s will service warranty-related issues at your home free of charge. Some products may need to be taken to our service center or sent to the manufacturer for further inspection or repair, which may result in extended lead times.
After 60 days: You may bring your product to one of our locations, and we will facilitate the warranty repair at no charge. Repairs that fall outside of the warranty—such as restrings or lift system issues—will incur a per-unit fee for non-motorized products. Motorized product repairs will be quoted individually.
In-Home Service After 60 Days: If you require an in-home visit for warranty or out-of-warranty service, there is service fee per trip, which includes removal and reinstallation of the product.
Battery Replacement & Shade /Remote Programming: Battery replacement and programming services are not covered under the 5-year warranty. However, within the first 60 days after installation, Hirshfield’s will replace defective batteries or reprogram your shades at no charge. After 60 days, Hirshfield’s offers this service for a nominal fee.
Shutters, custom draperies, top treatments, and other specialty products will require an inspection to determine the cost of repair.
To Schedule Service: 651-366-6969 or email sah@hirshfields.com
Learn More
Hirshfield’s Window Fashions is committed to providing our customers with beautiful, high-performance window coverings that they can enjoy for a lifetime. For more information about the window treatment repair and warranty solutions we offer to our clients, contact us today.
